Many people talk about customer centricity. Few can truly demonstrate how it becomes a growth engine—creating value for both the customer and the business.

But imagine... a world where customer journeys not only guide decisions, but also pave the way for innovation, clarity and strategic choices.

At our next GoodDAY morning event, we'll dive into Customer Centric Excellence. Here, we'll look at organisations that give customer insights a permanent seat at the table—not as a one-off project, but as an integral part of their strategic foundation.

We'll focus on how to go beyond customer satisfaction—and create direction, coherence and impact across teams and initiatives. We'll share insights and principles from companies that:

• Have made customer journeys a strategic compass for decision-making and investment...

• Have created a common language between CX, business, digital and product teams...

• Have established governance and expertise to maintain both pace and quality...

• Have combined AI with human insights to understand behaviour, needs and context—in real time.
  
  

This isn't just about talking about customer centricity, but about building an organisation that acts on it. What could your organisation do differently?

Join us—and explore the possibilities together.

Agenda:

8:30 Welcome and breakfast

8:45 Customer Centricity Excellence

9:20 Questions

9:30 Networking

10:00 Thank you for today