Webinar:
Journey mapping in 2024
Insight is more important than ever for organisations aiming for growth, but turning observations, information and data into actionable insights can be difficult. Journey mapping has undergone a transformation in recent years, making it a key tool for insight and decision-making at all levels of the organisation.
Katrine Ly
Service design, partner
David Zimmerman
Strategy, partner
Key topics:
- The valueof customer journeys / introduction
- From userand customer journeys to fractal journey mapping
- Fractaljourney mapping in practice
- Tools and methods
- Open dialogue
