Journeys

It’s never just about a single product—it’s about the journeys that shape every moment. To craft truly exceptional experiences, we look beyond individual touchpoints and embrace the full arc of your customer’s story. Each step, each interaction, is an invitation to connect needs and aspirations with purposeful solutions. When journeys are mapped thoughtfully, “everything” aligns… and lasting impact begins.

1

Journey mapping

Identify the biggest challenges and opportunties

2

Journey management pilot

Your beginning of putting journeys at the center of your operations

3

Change management

We help you organize around journeys

4

Journey atlas

Get an overview of your end-to-end customer experience

5

Coaching and enablement

We help you move when you get stuck

6

Journey-led design

Make your product or service matter in the end-to-end journey

7

Journey-led strategy

Inform your strategy through journey mapping

1

Journey mapping

2

Journey management pilot

3

Change management

4

Journey atlas

5

Coaching and enablement

6

Journey-led design

7

Journey-led strategy
80% of companies believe they deliver superior experiences.
Only 8% of customers agree.

Bain & Co.

We are the only certified Theydo partners in Denmark

Theydo is an AI-powered journey management software that provides actionable intelligence.

Partnership advantages

With a journey-led approach, DAY21 helped us identify and optimise key processes to significantly improve the customer experience.

Anja Sindberg

Head of Customer Experience, Volvo

David Zimmerman

Strategy, partner

dz@day21.dk

+45 5194 6637

Katrine Ly

Service design, partner

kl@day21.dk

+45 5335 0964

Rasmus Berrig

CX, director

rb@day21.dk

+45 2614 5038

Christian Tranberg Holm

UX design, senior

cth@day21.dk

+45 2374 4719

Galit Lønstrup

UX design, senior

gl@day21.dk

+45 2714 0069

hello@day21.dk

+45 5194 6637

Services

Perspectives

Cases

About us

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Havnegade 23, 3. floor

DK-1058

Copenhagen K

Get directions

CVR. DK-42668680

Journey-led clarity

We use customer journeys to uncover insights, prioritise action, and design connected experiences.

Speed with direction

We help organisations move faster by creating clarity and momentum in complex settings.

Design-driven experience

Using design, we craft impactful experiences that align teams, engage users, and bring ideas to life.

Real transformation

We go beyond strategy decks. We work as part of your team and help implement change — and we know what it takes.

hello@day21.dk

+45 5194 6637

Services

Perspectives

Cases

About us

Contact

Privacy Policy

Havnegade 23, 3. floor

DK-1058

Copenhagen K

Get directions

CVR. DK-42668680

Journey-led clarity

We use customer journeys to uncover insights, prioritise action, and design connected experiences.

Speed with direction

We help organisations move faster by creating clarity and momentum in complex settings.

Design-driven experience

Using design, we craft impactful experiences that align teams, engage users, and bring ideas to life.

Real transformation

We go beyond strategy decks. We work as part of your team and help implement change — and we know what it takes.

hello@day21.dk

+45 5194 6637

Services

Perspectives

Cases

About us

Contact

Privacy Policy

Havnegade 23, 3. floor

DK-1058

Copenhagen K

Get directions

CVR. DK-42668680

Journey-led clarity

We use customer journeys to uncover insights, prioritise action, and design connected experiences.

Speed with direction

We help organisations move faster by creating clarity and momentum in complex settings.

Design-driven experience

Using design, we craft impactful experiences that align teams, engage users, and bring ideas to life.

Real transformation

We go beyond strategy decks. We work as part of your team and help implement change — and we know what it takes.

hello@day21.dk

+45 5194 6637

Services

Perspectives

Cases

About us

Contact

Privacy Policy

Havnegade 23, 3. floor

DK-1058

Copenhagen K

Get directions

CVR. DK-42668680

Journey-led clarity

We use customer journeys to uncover insights, prioritise action, and design connected experiences.

Speed with direction

We help organisations move faster by creating clarity and momentum in complex settings.

Design-driven experience

Using design, we craft impactful experiences that align teams, engage users, and bring ideas to life.

Real transformation

We go beyond strategy decks. We work as part of your team and help implement change — and we know what it takes.

Services

Cases

Perspectives

Events

About

Contact

Services

Cases

Perspectives

Events

About

Contact